Changed your mind?
Greenhouse Interiors represents a number of boutique artists and designers from around the country. As your goods are coming direct from the artists/designers warehouse locations in various locations across Australia, we ask that you choose carefully as returning goods can be costly and time consuming for both you and our artists/designers.
We do however want to make online shopping as easy and risk free as possible. Therefore if for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt*, excluding items sold via a major sale program (eg 30% OFF SALE), custom made-to-order products (eg. custom-made ceramic lights and furniture), Earth Darlings products, commissioned original paintings and art prints (which are printed post-purchase), plus Gift Vouchers. To read more about our Gift Voucher terms and conditions, please click here.
If you change your mind on your purchase and decide to return your goods, you will be given the option of either a store credit or an exchange with the artist/designer you purchased your goods from.
If you opt for a store credit, you will be given a credit to the same value once the item has been returned to the artist/designer in its original condition and packaging. Any shipping costs incurred (including import/export duties) will not be refunded and the cost of returning the goods will be paid by you. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received.
If you decide on an exchange you can only exchange your purchase for another item from the same artist/designer of the same or lower value than your original purchase. Please contact firstname.lastname@example.org to arrange how this will be managed.
*Unfortunately we cannot accept returns for ‘made to order’ goods – such as printed artworks, custom original artworks and made-to-order furnishings/accessories. We also do not offer returns for Earth Darlings products. We also do not accept returns for items sold via a 'sale' program (eg. 30% OFF Mid Year Sale).
Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.
When can you obtain a refund or replacement under the statutory guarantees?
(a) We are not required to provide a refund or replacement if you change your mind.
(b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
(c) The statutory guarantees include guarantees that the product:
- is of acceptable quality;
- is fit for any disclosed purpose; and
- matches its description or sample.
(d) You can choose a refund or exchange if a product has a major problem. This is when it:
- has a problem that would have stopped someone from buying the product if they had known about it;
- is unsafe;
- is significantly different from the description or a sample; or
- doesn’t do what we said it would,
- or what you asked for, and can’t be easily fixed.
(e) Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
(f) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
(g) Please keep your proof of purchase – e.g. your receipt.
Initial cost of returning faulty products
(a) Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection. If you are not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, you may have to return them by post or another delivery service.
(b) As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.
You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Consumer Affairs Website.
How to return a products
(a) The first thing to do is contact us to let us know about the problem. The best thing to do is email us at email@example.com and provide the following details:
- your order number and the date of your order;
- your contact details including full name, address, phone number and email;
- a description of the problem WITH photographic evidence;
or request for an exchange or return;
(b) Once we receive your claim we will contact you to work out the best way forward, including returning the product and providing any refund or replacement.
This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.
If you have any questions or concerns please feel free to contact our friendly customer service team by emailing firstname.lastname@example.org