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Spend over $100 - Free Shipping* on us!

FAQs

Returns & Refunds

If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days* of receipt, excluding any custom made products, Earth Darlings products, commissioned original paintings, art prints (which are printed on-demand. And sorry - no rain-checks with Sale Promo's.

*The item must not be damaged and be returned in a brand new condition.

IMPORTANT - We do our best to represent the colours correctly for artworks and products, but colours you see on your computer screen or device may vary slightly from the actual artwork or product.

Please read our full Terms and Conditions and Returns Policy for further information.

No. custom made products and art prints are made to order, so please select carefully.

Please read our full Terms and Conditions and Returns Policy for further information.

The first thing to do is contact us to let us know about the problem. You must first email us at sales@greenhouseinteriors.com.auand outline your reason for return. Do not send your item without email approval first.

We will then email you our Authorisation Form to complete and return back with your item. This form must be filled in - otherwise returns will not be processed.

The returned item (in brand new condition with all swing tags attached) and Authorisation Form must be returned to the following address:

GREENHOUSE INERIORS
RETURNS DEPT.
174-176 RYRIE STREET, GEELONG, VIC, 3220 AUSTRALIA

Once the package is received we will check the items condition and your paperwork, then process the appropriate action (refund, exchange or replacement). Refunds can take 3-5 business days to process, subject to the payment service provider. Refunds will be credited via the same payment method (eg. Visa) used at time of the order.

This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.

If you have any questions or concerns please feel free to contact our friendly customer service team by emailing sales@greenhouseinteriors.com.au 

Shipping

We offer free* shipping Australia-wide for retail orders over AUD $100, except for some Original Artworks^, Wholesale & Trade Purchase Orders and a couple of bulky-goods brands**.

**The brands which are excluded due to heavy and bulky freight costs are - KAREN MORTON, FORMANTICS & SHUT UP & RELAX CERAMICS, THE CLAY SOCIETY (ceramics), ELECTRIC CONFETTI (neon lights), POTT PROJECT (lights), MARMOSET FOUND (vases). These brands have an additional shipping fee that is displayed on your shopping cart summary page before you finalise your purchase.

^Most Original Artworks include shipping inclusive of the sale price, however from time to time some Original Artworks may include additional shipping fees which will be displayed at time of checkout.

^FOR INTERNATIONAL ORDERS OF ORIGINAL ART, ADDITIONAL SHIPPING FEES WILL APPLY. REQUEST A QUOTE BEFORE FINALISING YOUR ORDER.

Read more about our Shipping Policy here.

The Greenhouse Interiors Shop is a drop-shipping business model, which means Greenhouse Interiors markets and sells items direct on behalf of the ‘artists/designers’ (Suppliers). Greenhouse Interiors confirms the sale via the online Shop then sends to each artist/designer an individual customer purchase order specifying the products, quantities and any other information (eg colour, sizes) along with your personal shipping information. The artist/designer then creates and/or packs the products and arranges for shipping via the Greenhouse Interiors authorised shipping suppliers.

Read more about our Shipping Policy here.

We offer free* shipping Australia-wide for retail orders over $100 AUD, except for Wholesale & Trade customers and a small number of brands* which have oversized bulky products or very fragile items.

For orders under AUD $100 a flat $10 shipping fee will be added to your cart at checkout. All shipping fees are displayed at checkout, before you enter your payment method - so there are no surprises!

*Brands excluded from free shipping:

KAREN MORTON, FORMANTICS, SHUT UP & RELAX, THE CLAY SOCIETY (ceramics), ELECTRIC CONFETTI (neon lights), POTT PROJECT (lights), MARMOSET FOUND (vases).

All of these brands have an additional flat shipping fee that is displayed on your shopping cart summary page before you finalise your payment.

Read more about our Shipping Policy here.

Yes. However some items may require a shipping quote due to size and weight (eg. Original Painting). Some items may display a 'Request A Quote' button - if so, please click on it and we will happily organise a quote specifically for your needs.

Framing

Yes we do.

Not all original artworks are framed, but the majority are - please read the product description carefully. 

For art prints - they will need to be framed, plus stretched for ‘canvas’ printed artworks.

We have an online framing calculator to provide a free no-obligation quote within seconds. Click here to get started.

We also offer a free national delivery service, weekend deliveries, competitive pricing and multiple framing options to meet your style & budget.

Read more about our VIP Framing solution here.

Yes we do.

Our framing partner will frame your artwork and send it anywhere in Australia. However, framing with glass is only offered in metropolitan cities. Perspex is offered as an alternative for regional areas.

Read more about our VIP Framing solution here.

Framing costs vary depending on the size and materials selected. We have an online framing calculator which you can get a free no-obligation quote within seconds.

Read more about our VIP Framing solution and get your free Framing Quote here.

Gift Vouchers

Your Gift Voucher will be valid for use for three (3) years from the date of issue. Any balance that remains on a Gift Voucher will not be available for use after the Voucher’s expiry date and will transfer to Greenhouse Interiors property.

Read more about our Gift Voucher Policy here

You can check your Voucher balance, expiry date and transaction history at any time by visiting your account on Greenhouse Interiors website, or if you purchased the Gift Voucher as a ‘guest’ you can contact the support team via email to verify your balance (support team – sales@greenhouseinteriors.com.au)

Yes. In November 2021 we open our new flagship showroom in Geelong Victoria (Australia) - and your Gift Voucher will be redeemable in-store, as well as online.

Treat your Gift Voucher like cash. Lost or stolen Vouchers will not be replaced or refunded.

You cannot exchange your Gift Voucher for a different brand, denomination or type of Gift Voucher or for another tender, cash or discount.

Read more about our Gift Voucher Policy here

No, you cannot cancel your Gift Voucher as such, but it can be disabled - depending on the need and circumstances. Contact our sales team via email to discuss your needs. sales@greenhouseinteriors.com.au

Read more about our Gift Voucher Policy here

Goods that are purchased solely, or in part with a Gift Voucher may be exchanged or returned subject to the exchange and returns policy.

Read more about our Gift Voucher Policy here

Product Information

All orders are processed in Australian Dollars. The Greenhouse Interiors Shop accepts the following payment methods - Visa, MasterCard, PayPal & Afterpay. If you are a visitor from outside Australia, you can preview our products using a different currency, however the actual payment will be processed in Australian dollars (AUD).

Read more about our General Terms & Conditions here

We work with over 70 artists, with the majority based here in Australia. For 'Greenhouse' homewares and lifestyle products - these are made in India via a group of suppliers that meet strict international standards in ethical sourcing, human rights and sustainable manufacturing.

We do our very best to represent the colours correctly for artworks and products, but colours you see on your computer screen or device may vary slightly from the actual artwork or product.

Read more about our General Terms & Conditions here.

Privacy Policy

Greenhouse Interiors uses the collected data for various purposes:

- To provide and maintain our service

- To notify you about changes to our Service

- To allow you to participate in interactive features of our service when you choose to do so

- To provide customer supportTo gather analysis or valuable information so that we can improve our service

- To monitor the usage of our ServiceTo detect, prevent and address technical issues

- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

We collect several different types of information for various purposes to provide and improve our service to you.

Read more about how we manage your data collected in our Privacy Policy here.

GDPR

The GDPR (General Data Protection Regulation) is a piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union.

For that reason, GDPR applies to any organisation in the European Union that is processing personal data, as well as any organisation that processes the personal data of EU data subjects, regardless of whether the organisation has a presence in the European Union or whether the processing is conducted within the European Union.


To fully understand how we collect, store, manage, or analyze your personal data of any type, including email addresses, please review our updated Privacy Policy here.

Wholesale

Greenhouse Interiors has been selling artworks via wholesale channels for over a decade. A subset of our artworks are available to be purchased at wholesale prices to approved retail stores.

Important - not all artworks shown on the website are available for wholesale ordering.

If you are interested to setup an account please contact the Greenhouse Interiors sales team about becoming an approved GI Wholesaler.

If your business is approved you can then order online via this website.

Contact - sales@greenhouseinteriors.com.au to enquire about the approval criteria and general trading terms.

If you already have a Wholesale account with Greenhouse Interiors, please login to this website using your email and password to purchase artworks for your store.

If you have forgotten your password, select the ‘Forgot your password’ option on the Login page to have this emailed to you.

For any other technical issues or general sales support enquiries - please contact - sales@greenhouseinteriors.com.au.