FAQ's

 

 SHOPPING

  1. How do I shop on the Greenhouse Interiors Shop?

Found a product you love? Click on the “add to cart” button underneath each item. Input the number required and you’ll then be given the option to checkout or continue shopping. Once you have finished shopping, head to the checkout and you will be prompted to register an account with us. Simply follow the prompts and your order will be confirmed at the last step.

 

  1. How does the Greenhouse Interiors Shop work?

The Greenhouse Interiors Shop is a drop-shipping business model, which means Greenhouse Interiors markets and sells items direct on behalf of the ‘artists/designers’ (Suppliers). Greenhouse Interiors confirms the sale via the online Shop then sends to each artist/designer an individual customer purchase order specifying the products, quantities and any other information (eg colour, sizes) along with your personal shipping information. The artist/designer then creates and/or packs the products and arranges for shipping via the Greenhouse Interiors authorised shipping suppliers.

 

  1. Are all products in stock?

Many of the artists/designers products on the Greenhouse Interiors Shop are ‘made-to-order’ and are therefore made specifically for YOU after the confirmed purchase. For Limited Edition Prints, items will be removed off the site once all editions are sold out. For open edition prints, these will be marked “out of stock” if sold out, however they can still be pre-purchased. If unsure, please contact us at hello@greenhouseinteriors.com.au

 

SHIPPING & DELIVERY

  1. How does the shipping & delivery work?

The Greenhouse Interiors Shop is a drop-shipping business model, which means Greenhouse Interiors markets and sells items direct on behalf of the ‘artists/designers’ (Suppliers). Greenhouse Interiors confirms the sale via the online Shop then sends to each artist/designer an individual customer purchase order specifying the products, quantities and any other information (eg colour, sizes) along with your personal shipping information. The artist/designer then creates and/or packs the products and arranges for shipping via the Greenhouse Interiors authorised shipping suppliers.

Greenhouse Interiors uses the following shipping suppliers within Australia – Fastaway, Couriers Please, FastTrak and Australia Post.

 

  1. How much is postage & handling?

All items will have a shipping fee, which is disclosed on the Shop and in your order summary before committing to the final purchase (in your Cart). Each item varies in weight and size, so shipping fees can vary greatly. Please read the product information and shipping details carefully before finalising your order.

 

  1. Australia-wide shipping?

Yes, Greenhouse Interiors can organise shipment anywhere in Australia.

 

  1. International shipping?

Maybe?... Greenhouse Interiors can organise a shipment quote for you, however it can sometimes be very cost prohibitive to ship bulky items oversees, which is why we say “maybe” and not “yes”. Please contact hello@greenhouseinteriors.com.au to organise a shipping quote if you live outside of Australia.

 

PAYMENT

  1. Do prices include GST?

All orders are processed in Australian Dollars and include GST.

If you live overseas you will need to contact us for a quote on delivery charges and all local import duties and taxes will be payable upon receipt. Contact us via email (hello@greenhouseinteriors.com.au)

 

  1. What forms of payment do you accept?

The Greenhouse Interiors Shop accepts Visa, MasterCard, and direct PayPal account payments.

 

  1. Do you accept PayPal?

Yes, we accept PayPal account payments that can be linked to your credit card and/or bank account.

 

RETURNS & EXCHANGES

Any returns for the products will be governed in accordance with our Returns Policy, a copy of which can be found here.

 

  1. Can I return or exchange an item?

If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt*.

If you change your mind on your purchase and decide to return your goods, you will be given the option of either a store credit or an exchange.

If you opt for a store credit, you will be given a credit to the same value once the item has been returned to the artist/designer in its original condition and packaging. Any shipping costs incurred will not be refunded and the cost of returning the goods will be paid for by you. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received.

If you decide on an exchange you can only exchange your purchase for another item from the same artist/designer of the same or lower value than your original purchase. Please contact hello@greenhouseinteriors.com.au for the retailer’s address details.

 

*Unfortunately we cannot accept returns for ‘made to order’ goods – such as original artworks and custom made furnishings/accessories. Made to order goods are clearly marked on the product description page.

 

  1. How to make a return?

Contact us to let us know about the problem. Email one of the customer service team members on hello@greenhouseinteriors.com.au and provide the following details.

 

  • your order number and the date of your order;

  • your contact details including full name, address, phone number and email;

  • a description of the problem; and

  • the outcome you would prefer (i.e. a refund, replacement exchange or store credit).

 

Once we receive your claim we will contact you to work out the best way forward, including returning the product and providing any refund or replacement.

 

FURTHER QUESTIONS?

If you still have questions, please email our friendly customer service team on hello@greenhouseinteriors.com.au
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