Free* shipping in
Aus. over $100
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What does Free* shipping in Aus. over $100 mean?
We offer free* shipping Australia-wide for retail orders over AUD $100, except for some Original Artworks^, Wholesale & Trade Purchase Orders and a couple of bulky-goods brands**.
**The brands which are excluded due to heavy and bulky freight costs are - KAREN MORTON, FORMANTICS & SHUT UP & RELAX CERAMICS (ceramics), CREATE ESTATE (bedheads), ELECTRIC CONFETTI (neon lights), KLAYLIFE (lights), MARMOSET FOUND (vases). These brands have an additional shipping fee that is displayed on your shopping cart summary page before you finalise your purchase.
^Most Original Artworks include shipping inclusive of the sale price, however from time to time some Original Artworks may include additional shipping fees which will be displayed at time of checkout.
^FOR INTERNATIONAL ORDERS OF ORIGINAL ART, ADDITIONAL SHIPPING FEES WILL APPLY. REQUEST A QUOTE BEFORE FINALISING YOUR ORDER.
How does shipping & delivery work?
The Greenhouse Interiors Shop is a drop-shipping business model, which means Greenhouse Interiors markets and sells items direct on behalf of the ‘artists/designers’ (Suppliers). Greenhouse Interiors confirms the sale via the online Shop then sends to each artist/designer an individual customer purchase order specifying the products, quantities and any other information (eg colour, sizes) along with your personal shipping information. The artist/designer then creates and/or packs the products and arranges for shipping via the Greenhouse Interiors authorised shipping suppliers.
Pricing & Payment Options
All orders are processed in Australian Dollars and include a Goods and Services Tax (GST). The Greenhouse Interiors Shop accepts the following payment methods - Visa, MasterCard, PayPal & Afterpay.
Returns & Refunds - 14 Days*
If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days* of receipt, excluding any custom made products, Earth Darlings products, commissioned original paintings, art prints (which are printed on-demand. And sorry - no rain-checks with Sale Promo's.
*The item must not be damaged and be returned in a brand new condition.
IMPORTANT - We do our best to represent the colours correctly for artworks and products, but colours you see on your computer screen or device may vary slightly from the actual artwork or product.
Please read our full Terms and Conditions and Return Policy located on this page for further information.
How does the shipping & delivery work?
How much is postage & handling?
**The brands which are excluded due to heavy and bulky freight costs are - FOX & RAMONA (planters), KAREN MORTON & FORMANTICS (ceramics), CREATE ESTATE (bedheads), ELECTRIC CONFETTI (neon lights), KØBN (towels), KLAYLIFE (lights), MARMOSET FOUND (vases), BEELINE DESIGN (furniture) and TWIGGARGERIE (wooden sculptures). These brands have an additional shipping fee that is displayed on your shopping cart summary page before you finalise your purchase.
For customers outside of Australia - additional duties and/or import taxes may apply to your order upon arrival into your country, depending on your local country tax and customs laws.
"Access PIN" means the 4-digit Access PIN printed on the back of the Gift Voucher;
"Greenhouse Interiors" means Greenhouse Interiors Pty Ltd ABN 87 156 025 580 of Barwon Heads, Victoria 3227;
"Gift Voucher" means the Gift Voucher (also known as 'Gift Card') that you have purchased or received via the Greenhouse Interiors website;
A reference to "we" or "us" is a reference to Greenhouse Interiors Pty Ltd;
We recommend that you read this document carefully before using the Gift Voucher. If you have any questions or would like more information about your Gift Voucher, please email firstname.lastname@example.org.
By purchasing, redeeming or attempting to redeem a Gift Voucher, you:
Gift Voucher Inclusions & Exclusions
- Greenhouse Interiors Gift Voucher is redeemable exclusively online at greenhouseinteriors.com.au
- Gift vouchers may be redeemed during sale and promotional periods.
- Gift Vouchers cannot be used to purchase additional Gift Vouchers.
Purchases exceeding the Gift Voucher value
Your Gift Voucher may only be used to make purchases up to the Remaining Voucher Value. If you wish to make a purchase for an amount that exceeds the Remaining Voucher Value, you must pay the excess using another payment method.
No cash advances
You cannot obtain any cash advance with your Gift Voucher or redeem your Gift Voucher for cash.
Validity and expiry of Gift Vouchers
Your Gift Voucher will be valid for use for three (3) years from the date of issue. Any balance that remains on a Gift Voucher will not be available for use after the Voucher’s expiry date and will transfer to Greenhouse Interiors property.
Lost or stolen Gift Vouchers
Treat your Gift Voucher like cash. Lost or stolen Vouchers will not be replaced or refunded.
- To add or remove participating suppliers and/or where the Gift Voucher may be redeemed;
- To add or remove goods or services which may be purchased with the Gift Voucher;
- For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
- To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
- Where we, acting reasonably, consider that it will not be to your detriment.
Privacy and confidentiality
How long does the Gift Voucher last?
How to check your Gift Voucher balance?
Lost or stolen Gift Vouchers
Can I exchange my Gift Voucher?
Can I cancel my Gift Voucher?
Exchanging items purchased with a Gift Voucher.
Your Gift Voucher, your responsibility
Return or Exchange within 14 Days*
Changed your mind?
Greenhouse Interiors represents a number of boutique artists and designers from around the country. As your goods are coming direct from the artists/designers warehouse locations in various locations across Australia, we ask that you choose carefully as returning goods can be costly and time consuming for both you and our artists/designers.
We do however want to make online shopping as easy and risk free as possible. Therefore if for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt*, excluding items sold via a major sale program (eg 30% OFF SALE) and any custom made products (eg. custom-made ceramic), Earth Darlings products, commissioned original paintings and art prints, which are printed on-demand (post sale).
If you change your mind on your purchase and decide to return your goods, you will be given the option of either a store credit or an exchange with the artist/designer you purchased your goods from.
If you opt for a store credit, you will be given a credit to the same value once the item has been returned to the artist/designer in its original condition and packaging. Any shipping costs incurred (including import/export duties) will not be refunded and the cost of returning the goods will be paid by you. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received.
If you decide on an exchange you can only exchange your purchase for another item from the same artist/designer of the same or lower value than your original purchase. Please contact email@example.com to arrange how this will be managed.
*Unfortunately we cannot accept returns for ‘made to order’ goods – such as printed artworks, custom original artworks and made-to-order furnishings/accessories. We also do not offer returns for Earth Darlings products. We also do not accept returns for items sold via a 'sale' program.
Faulty product & who pays the return shipping costs?
Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.
When can you obtain a refund or replacement under the statutory guarantees?
(a) We are not required to provide a refund or replacement if you change your mind.
(b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
(c) The statutory guarantees include guarantees that the product:
- is of acceptable quality;
- is fit for any disclosed purpose; and
- matches its description or sample.
(d) You can choose a refund or exchange if a product has a major problem. This is when it:
- has a problem that would have stopped someone from buying the product if they had known about it;
- is unsafe;
- is significantly different from the description or a sample; or
- doesn’t do what we said it would,
- or what you asked for, and can’t be easily fixed.
(e) Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
(f) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
(g) Please keep your proof of purchase – e.g. your receipt.
Initial cost of returning faulty products
(a) Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection. If you are not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, you may have to return them by post or another delivery service.
(b) As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.
You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Consumer Affairs Website.
How do you return a product purchased from the Greenhouse Interiors Shop?
(a) The first thing to do is contact us to let us know about the problem. The best thing to do is email us at firstname.lastname@example.org and provide the following details:
- your order number and the date of your order;
- your contact details including full name, address, phone number and email;
- a description of the problem WITH photographic evidence;
or request for an exchange or return;
(b) Once we receive your claim we will contact you to work out the best way forward, including returning the product and providing any refund or replacement.
This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.
If you have any questions or concerns please feel free to contact our friendly customer service team by emailing email@example.com
What is this policy about?
What kind of data is processed?
Personal DataWhile using our service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: • Email address • First name and last name • Address, State/Province, ZIP/Post code, City
Cookies and Usage DataWe may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Usage DataWe collect information how the service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
For what purpose is the data collected?
Duration of Processing
How do we protect your information?
Disclosure to Third Parties
ANALYTICSWe use third-party Service Providers to monitor and analyze the use of our Service.
HOSTING INFRASTRUCTURE & SOFTWARE SERVICES
Last Updated: 24 May 2018.
What is the GDPR?
The GDPR (General Data Protection Regulation) is a piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union.
For that reason, GDPR applies to any organization in the European Union that is processing personal data, as well as any organization that processes the personal data of EU data subjects, regardless of whether the organization has a presence in the European Union or whether the processing is conducted within the European Union.
Website and Order Terms & Conditions
Greenhouse Interiors Shop Website and Order Terms & Conditions
1.1. These Terms and Conditions apply to you, the Website user and your usage of the Greenhouse Interiors Shop and associated software, networks and processes, including the purchase of goods or services through the Website. 1.2. By browsing the Website, or placing an Order, you agree to these Terms and Conditions as set out below.
3.1. The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. Greenhouse Interiors will not be responsible for the content or privacy practices associated with linked web sites. 3.2. You must ensure that your access to, or use of the Website is not illegal or prohibited by laws that apply to you. 3.3. You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference that may damage your computer system. Greenhouse Interiors takes no responsibility for any such damage that may arise in connection with your use of the Website.
4.1. All prices listed on the Website are in Australian Dollars unless otherwise specified. 4.2. All prices listed on the Website include all applicable taxes unless otherwise specified. 4.3. All prices displayed on the Greenhouse Interiors website are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed Orders. 4.4. If a Discount Code is entered at the checkout, it has the effect of applying a discount equally across the entire Order, including both Goods and associated Delivery Cost. 4.5. You agree to pay delivery charges as they are calculated and listed in the Order confirmation at the time of purchase. 4.6 Free shipping offers are given at the sole discretion of Greenhouse Interiors and may incur additional charges for delivery to remote areas as defined by Greenhouse Interiors. 4.7 Greenhouse Interiors reserves the right to refuse a sale.
5.1. Features and specifications of Products described or depicted on the Website are subject to change without notice. 5.2. All weights and dimensions mentioned are approximate. 5.3 We do our best to represent the colours correctly for artworks and products, but colours you see on your computer screen or device may vary slightly from the actual artwork or product.
6.1. You may place an Order by filling in the Order Form on the Greenhouse Interiors Website and clicking the "confirm" button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions 6.2. Orders will be deemed to have been received by Greenhouse Interiors at the time Greenhouse Interiors sends an Order confirmation to your nominated e-mail address. 6.3. Greenhouse Interiors is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence. 6.4. Each Order (once confirmed) represents a separate agreement. 6.5. Greenhouse Interiors reserves the right to not accept or to cancel Orders that request commercial quantities of Goods. 6.6. Greenhouse Interiors, at its sole discretion, may cancel your Order at any time prior to dispatch of the Goods, including Products that are sold on Pre-sale. 6.7. In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full as soon as is reasonably practicable. You will be provided with e-mail acknowledgement of the cancellation and refund. 6.8. Greenhouse Interiors reserves the right to at any time alter the specification in respect of the Goods without giving notice to the Customer, in the interest of continual improvement. An alternation does not entitle the Customer to return Products, cancel an Order or otherwise avoid its obligations and liabilities pursuant to these Terms and Conditions. 6.9. Greenhouse Interiors accepts no responsibility for Orders that are declined or not accepted due to disruptions with internet connections.
7.1. Greenhouse Interiors currently accepts Visa, Mastercard, PayPal and Afterpay payments. 7.2. Payment for Orders will be processed immediately upon confirmation of your Order. 7.3. If your nominated payment method triggers Greenhouse Interiors internal suspect transaction protocols, Greenhouse Interiors may contact you to confirm additional details, or rescind the transaction.
DELIVERY AND OWNERSHIP OF GOODS
8.1. All purchasers via the Greenhouse Interiors website include a separate dispatch service (the Service), a service which is distinct from the supply of Goods, and which includes only the dispatch of the order with a third party carrier, and the provision to the carrier of instructions to enable the delivery of the Goods to the customer by the carrier. 8.2. Once an order has been dispatched to the customer by Greenhouse Interiors (via third party Suppliers) - in accordance with 8.1, the dispatch service is deemed to have been provided, and in no circumstances is Greenhouse Interiors then liable to refund the delivery fee paid by the customer. 8.3. Greenhouse Interiors is not responsible for the delivery and delivery times of Goods once dispatched in accordance with 8.1. Once Goods have been dispatched, it is the customer's responsibility to liaise with Greenhouse Interiors’ nominated courier company in relation to date of delivery and to make themselves available to take delivery during business hours or otherwise in accordance with the carrier’s instructions. Any information provided by Greenhouse Interiors to a customer in relation to delivery will be from a third party, and as such Greenhouse Interiors will not guarantee the accuracy of such information. Greenhouse Interiors will provide customers with tracking information to enable liaising with the carrier. 8.4. The parties acknowledge that delays in shipping do occasionally occur, and Greenhouse Interiors is not liable for any loss and damage caused by the delivery delays, nor to refund any amounts paid for the order or delivery of the order. 8.5. The parties acknowledge that Goods may be damaged in transit by the carriers, and in such a case, the customer may contact Greenhouse Interiors in accordance with Clause 9, and other than in accordance with that clause, Greenhouse Interiors is not liable in any way to provide a refund or for any other damage caused thereby or for any corresponding delays caused by the carrying out of the process outlined in Clause 9. 8.6. The date of dispatch listed on the website is the estimated date of dispatch as is reasonably estimated by Greenhouse Interiors and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than 1 week, customers will be notified by e-mail at the e-mail address nominated in their Order. 8.7. Greenhouse Interiors will not dispatch Goods to PO box addresses. 8.8. Title and risk in the Goods pass to the customer on signing for delivery of the Goods. 8.9. Where a customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be voided upon the item being left as instructed. 8.10. Greenhouse Interiors’ nominated courier will deliver Goods during business hours (9am to 5pm, Monday to Friday), unless otherwise arranged in advance with Greenhouse Interiors. 8.11. Where a customer wishes to cancel an order after it has been dispatched in accordance with 8.1, the cancellation is treated in accordance with the 14 day return policy, whereby shipping costs and return or redirection costs are not refunded and/or are payable by the customer.
RETURNS POLICY & REFUNDS
9.1. Other than in accordance with the Greenhouse Interiors Returns Policy, Greenhouse Interiors is not required to provide refunds. 9.2. Returns or exchanges are only accepted within 14 days of receipt of sale in accordance with the Returns Policy. 9.3. Many products from Suppliers on the Greenhouse Interiors Website are ‘made to order’ and therefore cannot be returned or exchanged, unless the Product is deemed damaged, in accordance with the Greenhouse Interiors Returns Policy and the Australian Consumer Law guarantees. 9.4. In order to facilitate a return under these Terms and Conditions, Customers must e-mail firstname.lastname@example.org 9.5. Returned Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition. 9.6 Greenhouse Interiors considers that an item that has been damaged in transit, or contains a fault that is unique to the actual item sent to the customer, and therefore would not be expected to be a fault existing in a replacement, not to be a major fault in any circumstances notwithstanding the extent of said damage.
10.1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, in accordance with the Greenhouse Interiors Returns Policy. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. 10.2. This warranty does not cover: (a) Normal wear and tear; (b) Damage arising from abnormal use, or abuse, or placement in inappropriate locations; (c) Products which have not been maintained, or which have been modified
SALE TERMS & DISCOUNT CODES
11.1 Any other promotions, offers, or discounts cannot be used during a sale period. 11.2 Discount codes or promotional codes are offered as a discount off the product Recommended Retail Product (RRP). 11.3 Greenhouse Interiors Website and Order Terms and Conditions apply during promotions. 11.4 Discount Codes are not applicable to the purchase of gift cards or e-gift vouchers. Only one discount code can apply per order.INTELLECTUAL PROPERTY
12.1. All Intellectual Property in any Material on the Website is the property of Greenhouse Interiors. Unless expressly authorised under this Agreement or otherwise, you may not reproduce adapt, modify, display, perform or distribute any Material or any part of any Material.
13.1. You waive, release, discharge and relinquish any and all claims that you have now or may have against Greenhouse Interiors that are connected with, arise out of, relate to or are incidental to the use of the Website. 13.2. You agree to indemnify and to keep indemnified Greenhouse Interiors and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by Greenhouse Interiors arising out of or in connection with the your use of the Website and the use of any Greenhouse Interiors Products outside the Suppliers specifications.
14.1. To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question. 14.2. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.
16.1. Greenhouse Interiors reserves the right to make changes to the Greenhouse Interiors Website and Order Terms and Conditions without notice. 16.2. Any provision of this Agreement that is void or unenforceable may be severed from this Agreement without affecting the enforceability of other provisions. 16.3. A failure or delay by Greenhouse Interiors to exercise a power or right under this Agreement does not operate as a waiver of that power or right, and the exercise of a power or right by Greenhouse Interiors does not preclude its future ability to exercise that or any other power or right.