Business Model
The Greenhouse Interiors Shop is both a marketplace and direct e-commerce business, which means it markets and sells items direct on behalf of the ‘artists/designers’ (Suppliers), as well as reselling items like a normal retail business. Greenhouse Interiors confirms the sale via the online Shop then sends to each artist/designer an individual customer purchase order specifying the products, quantities and any other information (eg colour, sizes) along with your personal shipping information. The artist/designer then creates and/or packs the products and arranges for shipping via the Greenhouse Interiors authorised shipping suppliers.
Free* Shipping in Australia for orders over AUD $150
We offer free* shipping Australia-wide for retail orders over $150 AUD except for for the following circumstances:
1) Wholesale & Trade customers
Wholesale and Trade customers do not receive free shipping based on their buying terms.
2) Oversized, Fragile or Heavy items
A handful of brands we work with have oversized items and/or heavy items - such as sofas, tables and chairs, each attracting additional shipping fees. These are noted in the full descriptions. We provide custom shipping quotes at time of ordering pending size, weight and your location. We use professional transport companies to manage these oversized items and do not markup their fees.
3) Sales Promotions
Sale Promotions are excluded from 'free shipping' (eg. 50% Off Stocktake Sale) and include a small flat shipping fee, to help offset the heavy discounts on offer.
4) Brands excluded
The following brands have additional shipping fees which are displayed on the checkout page before your finalise payment - CADRYS, CHRYSTIE LONGWORTH, DINOSAUR DESIGNS, ELECTRIC CONFETTI, FORMANTICS, KAZ MORTON, DOWEL JONES, PAOLA & JOY, KAS, CLAERWEN, ODE TO ELMA, HOTHAUS, SKYE LIGHTLY, SHELLIE CHRISTIAN, MARIO LUCA GIUSTI, EARTH DARLINGS, LIGHTLY, ELISHIA JACKSON, JANAE PAQUIN-BOWDEN POTTERY, WHAT A RAQUET and STEPHANIE PHILLIPS.
5) Gallery & Showroom artworks
Original artworks and framed Prints located in our Showroom & Gallery will incur an additional shipping fee. You can collect the item in person (Geelong, Victoria) to waive this fee, otherwise a set shipping fee based on size and weight will apply at checkout. All artworks are professionally packed and shipped with appropriate insurance cover. Unfortunately these costs cannot be absorbed into the list price.
For orders under $150 a flat shipping fee of $20 applies within Australia, excluding any criteria as listed above.
Shipping Returns
For shipping fees of returned items, please read the Returns Policy to understand the process and fees involved.
Worldwide Shipping
Greenhouse Interiors can organise a shipment quote for you, however it can sometimes be very cost prohibitive to ship bulky items oversees, which is why we say “maybe” and not “yes” to worldwide shipping. Contact us to organise a custom quote for shipping to your country.
International Duties & Taxes
For customers outside of Australia - additional duties and/or import taxes may apply to your order upon arrival into your country, depending on your local country tax and customs laws.
