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 Free* shipping in
Aus. over $100

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FAQ's

What does Free* shipping in Aus. over $100 mean?

We offer free* shipping Australia-wide for retail orders over AUD $100, except for some Original Artworks^, Wholesale & Trade Purchase Orders and a couple of bulky-goods brands**.

**The brands which are excluded due to heavy and bulky freight costs are - FOX & RAMONA (planters), KAREN MORTON & FORMANTICS (ceramics), CREATE ESTATE (bedheads), ELECTRIC CONFETTI (neon lights), KØBN (towels), KLAYLIFE (lights), MARMOSET FOUND (vases), BEELINE DESIGN (furniture) and TWIGGARGERIE (wooden sculptures). These brands have an additional shipping fee that is displayed on your shopping cart summary page before you finalise your purchase.

^Most Original Artworks include shipping inclusive of the sale price, however from time to time some Original Artworks may include additional shipping fees which will be displayed at time of checkout.

^FOR INTERNATIONAL ORDERS OF ORIGINAL ART, ADDITIONAL SHIPPING FEES WILL APPLY. REQUEST A QUOTE BEFORE FINALISING YOUR ORDER.

How does shipping & delivery work?

The Greenhouse Interiors Shop is a drop-shipping business model, which means Greenhouse Interiors markets and sells items direct on behalf of the ‘artists/designers’ (Suppliers). Greenhouse Interiors confirms the sale via the online Shop then sends to each artist/designer an individual customer purchase order specifying the products, quantities and any other information (eg colour, sizes) along with your personal shipping information. The artist/designer then creates and/or packs the products and arranges for shipping via the Greenhouse Interiors authorised shipping suppliers.

Pricing & Payment Options

All orders are processed in Australian Dollars and include a Goods and Services Tax (GST). The Greenhouse Interiors Shop accepts the following payment methods - Visa, MasterCard, PayPal & Afterpay.

Returns & Refunds - 14 Days*

If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days* of receipt, excluding any artwork which has been printed on-demand (post sales order).

*The item must not be damaged and be returned in a brand new condition.

Please read our Terms and Conditions and Return Policy located on this page for further information.

How does the shipping & delivery work?

The Greenhouse Interiors Shop is a drop-shipping business model, which means Greenhouse Interiors markets and sells items direct on behalf of the ‘artists/designers’ (Suppliers). Greenhouse Interiors confirms the sale via the online Shop then sends to each artist/designer an individual customer purchase order specifying the products, quantities and any other information (eg colour, sizes) along with your personal shipping information. The artist/designer then creates and/or packs the products and arranges for shipping via the Greenhouse Interiors authorised shipping suppliers.

How much is postage & handling?

We offer free* shipping Australia-wide for retail orders over $100 AUD, except for Original Artworks, Wholesale & Trade Purchase Orders and a couple of bulky-goods brands**.

**The brands which are excluded due to heavy and bulky freight costs are - FOX & RAMONA (planters), KAREN MORTON & FORMANTICS (ceramics), CREATE ESTATE (bedheads), ELECTRIC CONFETTI (neon lights), KØBN (towels), KLAYLIFE (lights), MARMOSET FOUND (vases), BEELINE DESIGN (furniture) and TWIGGARGERIE (wooden sculptures). These brands have an additional shipping fee that is displayed on your shopping cart summary page before you finalise your purchase.

Australia-wide shipping?

Yes, Greenhouse Interiors can organise shipment anywhere in Australia.

International shipping?

Maybe?.. Greenhouse Interiors can organise a shipment quote for you, however it can sometimes be very cost prohibitive to ship bulky items oversees, which is why we say “maybe” and not “yes”. Contact us to organise a custom quote for shipping to your country.

For customers outside of Australia - additional duties and/or import taxes may apply to your order upon arrival into your country, depending on your local country tax and customs laws.

Accepting the Gift Voucher Terms of Use

Definitions

"Access PIN" means the 4-digit Access PIN printed on the back of the Gift Voucher;

"Greenhouse Interiors" means Greenhouse Interiors Pty Ltd ABN 87 156 025 580 of Barwon Heads, Victoria 3227;

"Gift Voucher" means the Gift Voucher (also known as 'Gift Card') that you have purchased or received via the Greenhouse Interiors website;

"Remaining Voucher Value" means, at any time, that portion of the initial value loaded onto your Gift Voucher which is unspent and can be accessed by using the Gift Voucher in accordance with these Terms of Use;

A reference to "we" or "us" is a reference to Greenhouse Interiors Pty Ltd;

A reference to "you" or "your" is a reference to the person who is in possession of the Gift Voucher at the relevant time for the purposes of these Terms of Use, or who authorises another person to do something with or to the Gift Voucher on their behalf.

Introduction

This document contains the full set of terms of use governing your use of the Gift Voucher.

We recommend that you read this document carefully before using the Gift Voucher. If you have any questions or would like more information about your Gift Voucher, please email sales@greenhouseinteriors.com.au.

By purchasing, redeeming or attempting to redeem a Gift Voucher, you:

- accept and agree to be bound by these Terms of Use;

- and acknowledge that you have read and understood our Privacy Policy

Gift Voucher Inclusions & Exclusions

INCLUSIONS

- Greenhouse Interiors Gift Voucher is redeemable exclusively online at greenhouseinteriors.com.au

- Gift vouchers may be redeemed during sale and promotional periods.

EXCLUSIONS

- Gift Vouchers cannot be used to purchase additional Gift Vouchers.

Purchases exceeding the Gift Voucher value

Your Gift Voucher may only be used to make purchases up to the Remaining Voucher Value. If you wish to make a purchase for an amount that exceeds the Remaining Voucher Value, you must pay the excess using another payment method.

No cash advances

You cannot obtain any cash advance with your Gift Voucher or redeem your Gift Voucher for cash.

Validity and expiry of Gift Vouchers

Your Gift Voucher will be valid for use for three (3) years from the date of issue. Any balance that remains on a Gift Voucher will not be available for use after the Voucher’s expiry date and will transfer to Greenhouse Interiors property.

Lost or stolen Gift Vouchers

Treat your Gift Voucher like cash. Lost or stolen Vouchers will not be replaced or refunded.

Changes to Terms of Use

We reserve the right to change any of the terms contained in these Terms of Use at any time where the change is required:

- To add or remove participating suppliers and/or where the Gift Voucher may be redeemed;

- To add or remove goods or services which may be purchased with the Gift Voucher;

- For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;

- To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or

- Where we, acting reasonably, consider that it will not be to your detriment.

- Changes to these Terms of Use will be updated at all times on the Greenhouse Interiors website.

Privacy and confidentiality

Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Vouchers.

Force majeure

To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

Applicable law

These Terms of Use are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Voucher is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).

How long does the Gift Voucher last?

Your Gift Voucher will be valid for use for three (3) years from the date of issue. Any balance that remains on a Gift Voucher will not be available for use after the Voucher’s expiry date and will transfer to Greenhouse Interiors property.

How to check your Gift Voucher balance?

You can check your Voucher balance, expiry date and transaction history at any time by visiting your account on Greenhouse Interiors website, or if you purchased the Gift Voucher as a ‘guest’ you can contact the support team via email to verify your balance (support team – sales@greenhouseinteriors.com.au)

Lost or stolen Gift Vouchers

Treat your Gift Voucher like cash. Lost or stolen Vouchers will not be replaced or refunded.

Can I exchange my Gift Voucher?

You cannot exchange your Gift Voucher for a different brand, denomination or type of Gift Voucher or for another tender, cash or discount.

Can I cancel my Gift Voucher?

No, you cannot cancel your Gift Voucher.

Exchanging items purchased with a Gift Voucher.

Goods that are purchased solely, or in part with a Gift Voucher may be exchanged or returned subject to the exchange and returns policy.

Your Gift Voucher, your responsibility

You are responsible for the use and safety of your Gift Voucher. You are liable for all transactions on your Gift Voucher, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Return or Exchange within 14 Days*

Changed your mind?

Greenhouse Interiors represents a number of boutique artists and designers from around the country. As your goods are coming direct from the artists/designers warehouse locations in various locations across Australia, we ask that you choose carefully as returning goods can be costly and time consuming for both you and our artists/designers.

We do however want to make online shopping as easy and risk free as possible. Therefore if for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt*, excluding items sold via a major sale program (eg 30% OFF SALE) and artwork printed on-demand.

If you change your mind on your purchase and decide to return your goods, you will be given the option of either a store credit or an exchange with the artist/designer you purchased your goods from.

If you opt for a store credit, you will be given a credit to the same value once the item has been returned to the artist/designer in its original condition and packaging. Any shipping costs incurred (including import/export duties) will not be refunded and the cost of returning the goods will be paid by you. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received.

If you decide on an exchange you can only exchange your purchase for another item from the same artist/designer of the same or lower value than your original purchase. Please contact sales@greenhouseinteriors.com.au to arrange how this will be managed.

*Unfortunately we cannot accept returns for ‘made to order’ goods – such as printed artworks, custom original artworks and made-to-order furnishings/accessories. We also do not accept returns for items sold via a 'sale' program.

Faulty product & who pays the return shipping costs?

Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.

When can you obtain a refund or replacement under the statutory guarantees?

(a) We are not required to provide a refund or replacement if you change your mind.

(b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.

(c) The statutory guarantees include guarantees that the product:

- is of acceptable quality;

- is fit for any disclosed purpose; and

- matches its description or sample.

(d) You can choose a refund or exchange if a product has a major problem. This is when it:

- has a problem that would have stopped someone from buying the product if they had known about it;

- is unsafe;

- is significantly different from the description or a sample; or

- doesn’t do what we said it would,

- or what you asked for, and can’t be easily fixed.

(e) Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

(f) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.

(g) Please keep your proof of purchase – e.g. your receipt.

Initial cost of returning faulty products

(a) Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection. If you are not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, you may have to return them by post or another delivery service.

(b) As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.

You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Consumer Affairs Website.

How do you return a product purchased from the Greenhouse Interiors Shop?

(a) The first thing to do is contact us to let us know about the problem. The best thing to do is email us at sales@greenhouseinteriors.com.au and provide the following details:

- your order number and the date of your order;

- your contact details including full name, address, phone number and email;

- a description of the problem WITH photographic evidence;

or request for an exchange or return;

(b) Once we receive your claim we will contact you to work out the best way forward, including returning the product and providing any refund or replacement.

This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.

If you have any questions or concerns please feel free to contact our friendly customer service team by emailing sales@greenhouseinteriors.com.au

What is this policy about?

This policy explains how we collect, use and disclose the personal information you provide to us when you use our website.

We reserve the right to change this Privacy Policy at any time. If we do, we will post an updated version on our website and publicise the “effective” date at the bottom of this Privacy Policy.

Greenhouse Interiors Pty Ltd (ABN 87 156 025 580) ("us", "we", or "our") operates the ‘greenhouseinteriors’ website and platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy.

What kind of data is processed?

We collect several different types of information for various purposes to provide and improve our service to you.

Personal Data

While using our service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Address, State/Province, ZIP/Post code, City

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Usage Data

We collect information how the service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For what purpose is the data collected?

Greenhouse Interiors uses the collected data for various purposes:

• To provide and maintain our service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our service when you choose to do so

• To provide customer support

• To gather analysis or valuable information so that we can improve our service

• To monitor the usage of our Service

• To detect, prevent and address technical issues

• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Duration of Processing

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Greenhouse Interiors will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

How do we protect your information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We are committed to protecting your personal information against unauthorized use or disclosure.

Disclosure to Third Parties

We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services.

If Greenhouse Interiors is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Under certain circumstances, Greenhouse Interiors may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Greenhouse Interiors may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend the rights or property of Greenhouse Interiors

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

Your Rights

You have a right to be informed of Personal Data processed by Greenhouse Interiors, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive a structured, common and machine-readable format of Personal Data you provided to us. We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact our support team: sales@greenhouseinteriors.com.au

You have the right to withdraw consent at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the site and/or services. You further agree that Greenhouse Interiors shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent. In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Service Providers

We employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ANALYTICS

We use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Facebook Ads Conversion Tracking

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.

BEHAVIOURAL REMARKETING

Greenhouse Interiors uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords Remarketing (Google Inc.)

AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Website with the Adwords advertising network and the Doubleclick Cookie.

Twitter Remarketing (Twitter, Inc.)

Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

HOSTING INFRASTRUCTURE & SOFTWARE SERVICES

Shopify

Shopify is a hosted e-commerce platform by Shopify Inc., powering the Greenhouse Interiors website. It is used to promote and sell products, manage content, process payments and orders (including risk & fraud detection) and store Personal Data.

Duoplane

Duoplane is a hosted Order Management platform dy Duoplane Inc., that fully integrates to Shopify and generates Vendor Purchase Orders to manage our fulfilment and order management process.

PAYMENTS

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

Shopify

Shopify is a hosted e-commerce platform by Shopify Inc., that processes payments via its subsidiary Shopify Payments (USA) Inc.

Stripe

Stripe is a payment service provided by Stripe Inc.

PayPal

PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.

EMAIL MARKETING

Mailchimp

Mailchimp is a hosted e-mail marketing platform by The Rocket Science Group LLC, that Greenhouse Interiors uses for sending out newsletters to our customers and prospect database.

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the bottom of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

***

Last Updated: 24 May 2018.

What is the GDPR?

The GDPR (General Data Protection Regulation) is a piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union.

For that reason, GDPR applies to any organization in the European Union that is processing personal data, as well as any organization that processes the personal data of EU data subjects, regardless of whether the organization has a presence in the European Union or whether the processing is conducted within the European Union.

To fully understand how we collect, store, manage, or analyze your personal data of any type, including email addresses, please review our updated Privacy Policy on this page.

Website and Order Terms & Conditions

Greenhouse Interiors Shop Website and Order Terms & Conditions

AGREEMENT

1.1. These Terms and Conditions apply to you, the Website user and your usage of the Greenhouse Interiors Shop and associated software, networks and processes, including the purchase of goods or services through the Website. 1.2. By browsing the Website, or placing an Order, you agree to these Terms and Conditions as set out below.

INTERPRETATION

2.1. In these Terms and Conditions: “Agreement” means these terms and conditions, including all the terms of any order placed by you the User through the Website (if applicable). “Customer” means the person or legal entity identified in a Greenhouse Interiors quote, invoice or sales document. “Delivery Cost” means the costs associated with delivery as specified in an Order. “Goods” means the Products listed in an Order. “Intellectual Property” means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including still images, and audio and audio-visual media). “Material” means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or in use with the Website. “Pre-sale” means items that are sold in anticipation of being in stock on or near to the dispatch date stated in the Product listing on the Website. “Privacy Policy” explains how we collect, use and disclose the personal information You provide to us when You use Our Website “Products” means any items listed on the Website (for sale or otherwise) that are for sale from key Suppliers. “Returns Policy” means the terms upon which You can return or exchange Products and forms part of this Agreement. “Supplier” means any boutique artist or designer that Greenhouse Interiors represents on the Website. “Website” means the internet site located at the URL greenhouseinteriors.com.au and operated by Greenhouse Interiors Pty Ltd. 2.2. Any reference in this Agreement to the singular includes the plural, to any gender includes all genders, to any act or statute includes any Act or statute which supersedes, replaces or modifies any earlier Act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa. Paragraph headings are for reference purposes only and all references to clauses are to clauses in this Agreement unless otherwise specified.

SITE USE

3.1. The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. Greenhouse Interiors will not be responsible for the content or privacy practices associated with linked web sites. 3.2. You must ensure that your access to, or use of the Website is not illegal or prohibited by laws that apply to you. 3.3. You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference that may damage your computer system. Greenhouse Interiors takes no responsibility for any such damage that may arise in connection with your use of the Website.

PRICING

4.1. All prices listed on the Website are in Australian Dollars unless otherwise specified. 4.2. All prices listed on the Website include all applicable taxes unless otherwise specified. 4.3. All prices displayed on the Greenhouse Interiors website are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed Orders. 4.4. If a Discount Code is entered at the checkout, it has the effect of applying a discount equally across the entire Order, including both Goods and associated Delivery Cost. 4.5. You agree to pay delivery charges as they are calculated and listed in the Order confirmation at the time of purchase. 4.6 Free shipping offers are given at the sole discretion of Greenhouse Interiors and may incur additional charges for delivery to remote areas as defined by Greenhouse Interiors. 4.7 Greenhouse Interiors reserves the right to refuse a sale.

PRODUCT SPECIFICATIONS

5.1. Features and specifications of Products described or depicted on the Website are subject to change without notice. 5.2. All weights and dimensions mentioned are approximate.

ORDERS

6.1. You may place an Order by filling in the Order Form on the Greenhouse Interiors Website and clicking the "confirm" button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions 6.2. Orders will be deemed to have been received by Greenhouse Interiors at the time Greenhouse Interiors sends an Order confirmation to your nominated e-mail address. 6.3. Greenhouse Interiors is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence. 6.4. Each Order (once confirmed) represents a separate agreement. 6.5. Greenhouse Interiors reserves the right to not accept or to cancel Orders that request commercial quantities of Goods. 6.6. Greenhouse Interiors, at its sole discretion, may cancel your Order at any time prior to dispatch of the Goods, including Products that are sold on Pre-sale. 6.7. In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full as soon as is reasonably practicable. You will be provided with e-mail acknowledgement of the cancellation and refund. 6.8. Greenhouse Interiors reserves the right to at any time alter the specification in respect of the Goods without giving notice to the Customer, in the interest of continual improvement. An alternation does not entitle the Customer to return Products, cancel an Order or otherwise avoid its obligations and liabilities pursuant to these Terms and Conditions. 6.9. Greenhouse Interiors accepts no responsibility for Orders that are declined or not accepted due to disruptions with internet connections.

PAYMENT

7.1. Greenhouse Interiors currently accepts Visa, Mastercard, PayPal and Afterpay payments. 7.2. Payment for Orders will be processed immediately upon confirmation of your Order. 7.3. If your nominated payment method triggers Greenhouse Interiors internal suspect transaction protocols, Greenhouse Interiors may contact you to confirm additional details, or rescind the transaction.

DELIVERY AND OWNERSHIP OF GOODS

8.1. All purchasers via the Greenhouse Interiors website include a separate dispatch service (the Service), a service which is distinct from the supply of Goods, and which includes only the dispatch of the order with a third party carrier, and the provision to the carrier of instructions to enable the delivery of the Goods to the customer by the carrier. 8.2. Once an order has been dispatched to the customer by Greenhouse Interiors (via third party Suppliers) - in accordance with 8.1, the dispatch service is deemed to have been provided, and in no circumstances is Greenhouse Interiors then liable to refund the delivery fee paid by the customer. 8.3. Greenhouse Interiors is not responsible for the delivery and delivery times of Goods once dispatched in accordance with 8.1. Once Goods have been dispatched, it is the customer's responsibility to liaise with Greenhouse Interiors’ nominated courier company in relation to date of delivery and to make themselves available to take delivery during business hours or otherwise in accordance with the carrier’s instructions. Any information provided by Greenhouse Interiors to a customer in relation to delivery will be from a third party, and as such Greenhouse Interiors will not guarantee the accuracy of such information. Greenhouse Interiors will provide customers with tracking information to enable liaising with the carrier. 8.4. The parties acknowledge that delays in shipping do occasionally occur, and Greenhouse Interiors is not liable for any loss and damage caused by the delivery delays, nor to refund any amounts paid for the order or delivery of the order. 8.5. The parties acknowledge that Goods may be damaged in transit by the carriers, and in such a case, the customer may contact Greenhouse Interiors in accordance with Clause 9, and other than in accordance with that clause, Greenhouse Interiors is not liable in any way to provide a refund or for any other damage caused thereby or for any corresponding delays caused by the carrying out of the process outlined in Clause 9. 8.6. The date of dispatch listed on the website is the estimated date of dispatch as is reasonably estimated by Greenhouse Interiors and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than 1 week, customers will be notified by e-mail at the e-mail address nominated in their Order. 8.7. Greenhouse Interiors will not dispatch Goods to PO box addresses. 8.8. Title and risk in the Goods pass to the customer on signing for delivery of the Goods. 8.9. Where a customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be voided upon the item being left as instructed. 8.10. Greenhouse Interiors’ nominated courier will deliver Goods during business hours (9am to 5pm, Monday to Friday), unless otherwise arranged in advance with Greenhouse Interiors. 8.11. Where a customer wishes to cancel an order after it has been dispatched in accordance with 8.1, the cancellation is treated in accordance with the 14 day return policy, whereby shipping costs and return or redirection costs are not refunded and/or are payable by the customer.

RETURNS POLICY & REFUNDS

9.1. Other than in accordance with the Greenhouse Interiors Returns Policy, Greenhouse Interiors is not required to provide refunds. 9.2. Returns or exchanges are only accepted within 14 days of receipt of sale in accordance with the Returns Policy. 9.3. Many products from Suppliers on the Greenhouse Interiors Website are ‘made to order’ and therefore cannot be returned or exchanged, unless the Product is deemed damaged, in accordance with the Greenhouse Interiors Returns Policy and the Australian Consumer Law guarantees. 9.4. In order to facilitate a return under these Terms and Conditions, Customers must e-mail hello@greenhouseinteriors.com.au 9.5. Returned Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition. 9.6 Greenhouse Interiors considers that an item that has been damaged in transit, or contains a fault that is unique to the actual item sent to the customer, and therefore would not be expected to be a fault existing in a replacement, not to be a major fault in any circumstances notwithstanding the extent of said damage.

WARRANTIES

10.1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, in accordance with the Greenhouse Interiors Returns Policy. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. 10.2. This warranty does not cover: (a) Normal wear and tear; (b) Damage arising from abnormal use, or abuse, or placement in inappropriate locations; (c) Products which have not been maintained, or which have been modified

SALE TERMS & DISCOUNT CODES

11.1 Any other promotions, offers, or discounts cannot be used during a sale period. 11.2 Discount codes or promotional codes are offered as a discount off the product Recommended Retail Product (RRP). 11.3 Greenhouse Interiors Website and Order Terms and Conditions apply during promotions. 11.4 Discount Codes are not applicable to the purchase of gift cards or e-gift vouchers.  Only one discount code can apply per order.

INTELLECTUAL PROPERTY

12.1. All Intellectual Property in any Material on the Website is the property of Greenhouse Interiors. Unless expressly authorised under this Agreement or otherwise, you may not reproduce adapt, modify, display, perform or distribute any Material or any part of any Material.

INDEMNITY

13.1. You waive, release, discharge and relinquish any and all claims that you have now or may have against Greenhouse Interiors that are connected with, arise out of, relate to or are incidental to the use of the Website. 13.2. You agree to indemnify and to keep indemnified Greenhouse Interiors and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by Greenhouse Interiors arising out of or in connection with the your use of the Website and the use of any Greenhouse Interiors Products outside the Suppliers specifications.

LIABILITY

14.1. To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question. 14.2. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.

PRIVACY POLICY

15.1. We gather personal information about our customers for the purposes of: (a) marketing, supplying or delivering our products to you; (b) improving and developing our products and services; and (d) expanding our business. 15.2. Greenhouse Interiors is committed to protecting your privacy and personal information because of our legal and ethical commitment to comply with relevant law and more importantly, because we know that you care how information about you may be used and shared. You can read more about the Greenhouse Interiors Privacy Policy here.

GENERAL

16.1. Greenhouse Interiors reserves the right to make changes to the Greenhouse Interiors Website and Order Terms and Conditions without notice. 16.2. Any provision of this Agreement that is void or unenforceable may be severed from this Agreement without affecting the enforceability of other provisions. 16.3. A failure or delay by Greenhouse Interiors to exercise a power or right under this Agreement does not operate as a waiver of that power or right, and the exercise of a power or right by Greenhouse Interiors does not preclude its future ability to exercise that or any other power or right.

Wholesale Enquiries

If you would like to order items from artists and designers off this site for your retail business, please contact the Greenhouse Interiors sales team about becoming an approved GI Wholesaler. If your business is approved you can then order online via this site for all Wholesale Purchase Orders. Contact sales@greenhouseinteriors.com.au to enquire about the approval criteria and general trading terms.

Registered Retail Stores

If you already have a ‘wholesale account’ with Greenhouse Interiors, please login to this website using your email and password to create new Purchase Orders. If you have forgotten your password, select the ‘Forgot your password’ option on the Login page to have this emailed to you. For any other login problems contact sales@greenhouseinteriors.com.au.

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8YEAR IN BUSINESS
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