Greenhouse Interiors Gift Voucher - FAQs

Listed below are a number of Frequently Asked Questions in relation to our online Gift Vouchers. For full terms and conditions please refer to the Gift Voucher Terms of Use.

What is a Gift Voucher?

A Gift Voucher from Greenhouse Interiors is delivered exclusively via email. It works in the same way as a traditional plastic gift card works, but without the physical card! A unique code is emailed to you after the Gift Voucher is purchased for redemption online within 12 months of the issue date.

Do Gift Vouchers expire?

The Greenhouse Interiors Gift Voucher will be valid for twelve months from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Gift Voucher value before the expiry date, otherwise any unused value will become the property of Greenhouse Interiors. 

How can I check the Gift Voucher balance?

You can check your Gift Voucher balance by logging into your account, or if you have checked out as a 'guest' you may email our service team and request a balance update.

Can more value be added to a Gift Voucher?

No, once a Gift Voucher has been purchased, the value on it cannot be increased.

What if my Gift Voucher is lost or stolen?

Once Gift Vouchers are activated, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded.

Is there anything I can NOT use my Gift Voucher for?

Yes, you cannot use your Gift Voucher to purchase additional Gift Vouchers.

Can a Gift Voucher be used to pay for shipping & taxes?

Yes, Gift Vouchers are applied to the final order total, which includes shipping and taxes.

Can Gift Vouchers be used in conjunction with a discount code?

Yes, Gift Vouchers are a form of payment and can be used in conjunction with discount codes.

Can I return or refund a Gift Voucher?

Gift Vouchers cannot be exchanged for another denomination of Gift Card or for tender (i.e. cash). Gift Vouchers cannot be refunded or returned, unless required by law. Delivery fees are non refundable, unless required by law.

Where can the Gift Vouchers be used/redeemed?

You can only redeem your Gift Voucher on the Greenhouse Interiors website. Please read the Greenhouse Interiors Gift Voucher Terms of Use for full details here.

How many times can I use my Gift Voucher?

You can use your Gift Voucher once or many times until the balance reaches zero.

What are the Gift Voucher Terms of Use?

The Greenhouse Interiors Gift Voucher Terms of Use set out all of the conditions governing the use of our Gift Vouchers. They contain important information that should be read and understood before you purchase or use a Gift Voucher.

Please take time to view the complete set of Terms of Use here.

How do I purchase a Gift Voucher?

To place an order online for a Greenhouse Interiors Gift Voucher, follow the steps below:

    1. Select your preferred Gift Voucher ‘value' from the drop down list
    2. Select the quantity required
    3. Select the 'BUY NOW' button
    4. In your shopping cart - proceed to checkout as per normal
    5. Once payment has been processed you will receive a confirmation message and a unique 'Gift Voucher' code. Please record this order number for further enquires or select 'print page' for your reference. Please note that the Gift Voucher Order Confirmation will be sent to the email address provided at checkout. 

Can I order Gift Vouchers from outside Australia?

Yes, Greenhouse Interiors accepts orders from outside of Australia. 

Can I nominate another person to receive my gift card order?

No, however you can forward the 'code' to another person to redeem at checkout. The code is transferrable. 

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